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Delivery Information

Delivery Information

  1. PROTREK eshop makes every effort to deliver orders as schedule. This applies to orders that are complete and free of credit problems or backorder items.
     
  2.  After you place an order using the eshop shopping cart, you will receive an auto email reply to confirm the order, then another email reply about the delivery schedule in 1 to 2 working days.
     
  3. We offer FREE delivery on order amount over HK$500 within Hong Kong Special Administrative Region (SAR). HK$80 delivery fee will be charged for the order amount of HK$500 or below by courier only, no charge by shop pick up.
     

    Order Amount

    Delivery Fee

    < / = HK$500

    HK$80 by courier;
    FREE by shop pick up

    > HK$500

    FREE

     
  4. The delivery will be sent by

    A.           courier service; or

    B.           shop pick-up, at below PROTREK retail shop.
     

    Hong Kong Island

    Telephone

    Business Hours

    Shop A5-2, UG/F, Far East Finance Centre, 16 Harcourt Road, Admiralty

    2662 1122

    10:00am - 8:00pm

    46 Hennessy Road, Wan Chai

    2529 6988

    11:30am - 9:30pm

    156-157 Connaught Road Central, Sheung Wan

    2850 7900

    11:30am - 9:00pm

    32 Leighton Road, Causeway Bay

    2576 0833

    11:30am - 9:30pm

    Shop D, G/F, Sun King House, 584 Queen's Road West, Sai Wan

    2479 1399

    11:30am - 9:00pm

    S26-S27, 2/F, Kornhill Plaza, 1 Kornhill Road, Quarry Bay

    2885 3566

    11:30am - 9:30pm

    Shop 11, L1, The Peak Galleria, Hong Kong

    2695 9622

    11:00am - 8:00pm

         

    Kowloon

    Telephone

    Business Hours

    5 Tung Fong Street, Yau Ma Tei, Kowloon

    2332 8699

    11:30am - 9:30pm

    Shop 2A, L7, Mega Box, Kowloon Bay

    2629 5022

    11:30am - 9:30pm

    Shop 3, G/F, Windsor Mansion, 29-31 Chatham Road South,

    Tsim Sha Tsui

    2316 7177

    11:30am - 9:30pm

         

    New Territories

    Telephone

    Business Hours

    Shop 317, Level 3, Tsuen Wan Plaza, Tsuen Wan

    2413 9922

    11:00am - 9:30pm

  5. If the package is returned to PROTREK due to either incomplete address or absence of receiver, you will be responsible for the charge of HK$100 to cover the loss of return delivery and re-stocking administration.
     
  6. For all self-collected packages, you have to collect package within 14 days of package arrival notification. If the package is not collected exceeding 14 days, our customer service staff will contact you. In case we cannot reach you no matter what reasons, all consequences will be borne by you. At the same time, PROTREK will process the package in other purposes and the order amount will not be refunded. Under this circumstance, any requests upon follow up action will submit to the charge of HK$100 to cover the loss of return delivery and re-stocking administration.
     
  7. Some of the brands sold on this eshop can only be delivered to addresses within Hong Kong Special Administrative Region (SAR).  If you have questions regarding shipping, international or domestic, please go to Contact Us to complete the contact form, or call us on +852 2332 8122.
     
  8. Disclaimer: Our policy is subject to change without notification.
     

In case of discrepancies between the English and Chinese versions, the English version shall prevail.