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Delivery Information
Delivery Information
- PROTREK eshop makes every effort to deliver orders as schedule. This applies to orders that are complete and free of credit problems or backorder items.
- After you place an order using the eshop shopping cart, you will receive an auto email reply to confirm the order, then another email reply about the delivery schedule in 1 to 2 working days.
- We offer FREE delivery on order amount over HK$500 within Hong Kong Special Administrative Region (SAR). HK$80 delivery fee will be charged for the order amount of HK$500 or below by courier only, no charge by shop pick up.
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Order Amount (Net Amount) |
Delivery Fee |
|
< / = HK$500 |
HK$80 by courier; |
|
> HK$500 |
FREE |
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- After you place an order, you can pick up only if you have received the delivery confirmation email. (around 2 to 3 workingdays)
- The delivery will be sent by
A. courier service; or
B. shop pick-up, at below PROTREK retail shop.
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Hong Kong Island |
Telephone |
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Business Hours |
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PROTREK Wan Chai Shop - Shop A, G/F, Sun Kai Mansion, 46 Hennessy Road, Wan Chai |
2529 6988 |
5904 9619 |
11:30am - 8:00pm |
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PROTREK Sheung Wan Shop - G/F, Hong Kong And Macau Building, 156-157 Connaught Road Central, Sheung Wan |
2850 7900 |
5415 6527 |
11:30am - 7:30pm |
|
PROTREK Sai Wan Shop - Shop D, G/F, Sun King House, 584 Queen's Road West, Sai Wan |
2479 1399 |
5202 1408 |
11:30am - 8:00pm |
|
PROTREK Quarry Bay Shop - Shop S26-S27, 2/F, Kornhill Plaza (North), 1 Kornhill Road, Quarry Bay |
2885 3566 |
5202 1466 |
11:00am - 8:00pm |
|
Causeway Bay Haglöfs Leighton Shop - Shop 12, UG/F, Leighton Centre, 77 Leighton Road, Causeway Bay, Hong Kong |
2337 5911 |
5238 8438 |
11:30am - 8:30pm |
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Kowloon |
Telephone |
|
Business Hours |
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PROTREK Yau Ma Tei Shop - G/F, 5 Tung Fong Street, Yau Ma Tei |
2332 8699 |
6058 8476 |
11:30am - 8:30pm |
|
PROTREK Mong Kok Shop - Shop 214, 2/F, The Forest, 17 Nelson Street, Mong Kok, Kowloon |
2316 7177 |
5415 6606 |
12:00nn - 9:00pm |
|
Tsim Sha Tsui Haglöfs Harbour City Shop - Shop OT225, 2/F, Ocean Terminal, Canton Road, Tsim Sha Tsui, Kowloon |
5416 9849 |
5416 9849 |
12:00nn - 8:00pm |
|
New Territories |
Telephone |
Business Hours |
|
|
PROTREK Shatin Shop - Shop 528, 5/F, New Town Plaza Phase 1, Shatin |
5417 0188 |
5417 0188 |
11:30am - 8:30pm |
- For all self-collected packages, please bring along your email order confirmation and your Credit Card SMS payment notification during collection.
- If the package is returned to PROTREK due to either incomplete address or absence of receiver, you will be responsible for the charge of HK$100 to cover the loss of return delivery and re-stocking administration.
- For all self-collected packages, you have to collect package within 14 days of package arrival notification. If the package is not collected exceeding 14 days, our customer service staff will contact you. In case we cannot reach you no matter what reasons, all consequences will be borne by you. At the same time, PROTREK will process the package in other purposes and the order amount will not be refunded. Under this circumstance, any requests upon follow up action will submit to the charge of HK$100 to cover the loss of return delivery and re-stocking administration.
- Some of the brands sold on this eshop can only be delivered to addresses within Hong Kong Special Administrative Region (SAR). If you have questions regarding shipping, international or domestic, please go to Contact Us to complete the contact form, or call us on +852 2332 8122.
- Disclaimer: Our policy is subject to change without notification.
In case of discrepancies between the English and Chinese versions, the English version shall prevail.