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Terms of Sale

The following are terms and conditions which govern your purchase of products on this eshop (defined below), or from PROTREK (defined below). By submitting your order on this eshop, you are agreeing to be bound by these terms and conditions and to comply with all applicable laws and regulations. If you do not agree to these terms and conditions, do not submit an order on this eshop.


"PROTREK" shall mean PROTREK CO. LTD., www.protrek.com.hk and their affiliates, subsidiaries and designees as deemed appropriate by PROTREK CO. LTD.

"Product" shall mean any item and services offered for sale on the eshop, including tangible products and membership.

"eshop" shall mean the www.protrek.com.hk website online shop.

Standard “Return, Warranty & Repair Policy" shall mean the warranties set forth in the eshop or located in a separate insert in each Product carton.


PROTREK attempts to be as accurate as possible on the eshop, however PROTREK does not warrant that Product descriptions or other contents on the eshop are accurate, complete, reliable, current and/or error-free. If a Product offered is not as described, your sole remedy is the possibility to return it in unused condition in accordance with PROTREK standard “Return, Warranty & Repair Policy".

Errors on the eshop

PROTREK reserves the right to revoke any stated offer, cancel any order and correct errors, inaccuracies or omissions on the eshop at any time even after an order has been submitted and whether or not the order has been confirmed and / or your credit card charged. In the event that your credit card has already been charged and your order is cancelled, PROTREK will contact you for the procedure of the refunding of charged amount.

Pricing Policy

Product prices and availability are subject to change without notice, in PROTREK sole discretion.

Validating Your Order

After you place an order using the eshop shopping cart, PROTREK will check the information you provide for validity, by verifying your method of payment and billing address. PROTREK also verifies the pricing, quantity and current stock status of the Product requested. PROTREK reserves the right to decline any order submitted and/or limit the Product quantities purchased by you, without giving any reason. The quantity purchased of Products being offered with a rebate and/or discount may be limited by PROTREK in its sole discretion. If a Product is being offered with a rebate, you may be limited to purchasing up to a certain quantities of such Product. If PROTREK declines your order, PROTREK will attempt to notify you using the e-mail address you provided during your registration onto this eshop.

Order Acceptance / Confirmation

After you place an order using the eshop shopping cart, you will receive Order Dispatched / Ready for Pick Up email in 1 to 2 working days. Not until the order is dispatched or picked up at retail shop, your receipt of an electronic or other form of order confirmation does not signify PROTREK acceptance of your order, nor does it constitute our offer to sell. PROTREK reserves the right at any time after receipt of your order to accept or decline your order for any reason.


All orders placed on the eshop are subject to Product availability and will be delivered according to PROTREK delivery policies. In the event that a Product is out of stock, you will receive written notification of the backorder.

Delivery and Area of Services

Please review the Order and Delivery Information for additional information on delivery times and policies. Products sold on this eshop can only be delivered to addresses within Hong Kong Special Administrative Region (SAR).

Resale Purpose is Not Permitted

All products sold are for customers' use only and shall not be commercially resold. PROTREK may refuse any purchasing order which it suspects is for commercial resale.

Title of Products, and Fees

All title of products will be passed to customer when order is dispatched through courier or picked up at retail shop. PROTREK will deliver the products according to customer’s instructions. By continuing with your order you agree to be bound by the terms of sale in this eshop. If the package is returned to PROTREK due to either incomplete address or absence of receiver, you will be responsible for the administrative charge of HK$100 to cover the loss of return delivery and re-stocking administration.

Campaigns / Promotions / Contests

PROTREK reserves the right to cancel, change or restructure any and/or all promotions, sales, contests, surveys, etc. at any time and for any reason.


PROTREK does not sell products or services to children. If you are under 18 years of age, you may only use the eshop with the involvement of a parent or guardian.

Warranty and Repair

Please review PROTREK standard “Warranty and Repair Policy”on the eshop, it applies to all Products sold on the eshop and at any PROTREK retail stores.

Disclaimer of Warranties

Without limiting the foregoing, the product is warranted, if at all, only according to the terms of the standard warranty and repair policy. PROTREK expressly disclaims all other warranties, expressed or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose.

Limitation on Liability

Under no circumstances shall PROTREK be liable for any direct, indirect, incidental, special or consequential damages that result from your use of the Product sold through the eshop. The foregoing limitation shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of PROTREK has been advised of or should have knowledge of the possibility of such damages. You acknowledge that this limitation on liability section shall apply to all Products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


The terms herein shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (SAR), exclusive of its choice of law rules. In the event that any of the provisions herein are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provision shall be limited or eliminated to the minimum extent necessary so that these terms and conditions shall otherwise remain in full force and effect.

In case of any discrepancy occurring between the Chinese and the English versions of the Terms and Conditions, the English version shall prevail.

Update of Terms and Conditions

PROTREK may from time to time revise these terms and conditions by updating this posting. Please visit this page periodically to review the current terms and conditions because they are binding on you. If any provision of these Terms and Conditions of Sale shall be unlawful, void or for any reason unenforceable, then that provision will be deemed severable from these Terms and Conditions of Sale and shall not affect the validity and enforceability of any remaining provisions. Certain provisions of these Terms and Conditions of Sale may be superseded by expressly designated legal notices or terms located on particular pages on the eshop.


In case of discrepancies between the English and Chinese versions, the English version shall prevail.

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